Helping Entrepreneurs Attract More Business through Blogging
Here’s another email from my Big Idea newsletter. Enjoy!
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I got to be careful with what I say here.
Because you might get the wrong idea that the following statement is totally wrong.
MYTH – BE A FRIEND TO YOUR READERS
This statement is NOT wrong.
But like what I quoted before, “Balance is the Key to Life”. You got to be able to see the other side of the coin.
First, let’s see what’s true about being friends with your readers.
The whole part of this comes from the concept “Relationship Marketing”. It’s true that connecting with the people in your market is going to draw people to your blog.
The trust and perceived relationships your readers have with you is going to instrumental in converting them to customers.
However that’s where the problem lies – converting readers to customers. For many bloggers, their readers don’t buy anything from them.
It’s ok if you are just blogging as a hobby, but if you intend to money from your blog, it’s going to be really frustrating.
Why is it so hard sometimes to make sales even though you have built a group of regular readers?
Because more than just a friend, you need to be an EXPERT. And not just another expert, but THE expert.
You see, people buy information products because they perceive that it’s going to help them…
1. Solve their pain or problems, or
2. Gain pleasure by accomplishing something or meeting an irrational desire.
This means that you need to be THE expert in a certain topic. You need to be skilled in solving a problem for them.
The “relationships” in relationship marketing only helps in building TRUST with your readers in the context of the general mistrust people have of internet marketers.
But it does NOT help you one bit when your readers only see you as a FRIEND.
Let Me Give You an Example…
Your water pipe has burst. Who would you call to repair it?
a) Your Neighbor (FRIEND), or
b) Your Plumber (EXPERT)?
???
You would call the PLUMBER because he is the EXPERT.
You won’t call in your neighbor, even if you trust him as a friend.
Because your friend can’t solve this problem for you. The plumber can.
You may TRUST your friend to refer a plumber to you, but it’s not the same TRUST as the TRUST you have with a plumbing expert.
The trust in the plumber comes from delivering genuinely good service at a good price, that he won’t do a shoddy job or trick you into paying for new parts that are unnecessary.
The same applies to becoming a successful problogger.
People only buy from you when they trust you as the EXPERT, not as their mere friend.
They trust you that you know how to solve their problems or help them accomplish something.
You need to show that when it comes to certain problems, people can come to you for professional advice to solve them.
Therefore I’d advise you to think of it this way…
TRUTH – BE THE EXPERT
Right from the beginning, you must maintain the mindset that you are going to be THE go-to expert in your chosen blog topic.
You are not out just to make friends with follow bloggers in your niche, but to become their paid advisor or coach.
You need to think less of being a mere “blogging-friend”, but think more like a MARKETER.
In Relationship Marketing, this means – yes you need to think “relationships”, but think even more of “marketing”.
Here are some steps to get you started…
1. Find out the problems that people in your niche are facing
Join the conversation that’s going on. Visit other blogs and forums. Engage the people there.
2. Find out what’s not being solved properly
As you talk with them for a while, you will spot a few recurring problems that (to you) is not being solved in a satisfactory manner.
3. Step out and let your market know of your ability to solve them
Introduce your solutions to the market, show why your solutions are better, and spread your ideas through marketing.
4. Find out how to go from being an expert to becoming THE expert in your niche, so that people buy from you instead of your competition
There are probably already many experts on your topic. To stand out from the rest, you need to narrow down to a specific sub-niche or sub-market where you can dominate and become THE expert.
It’s easier to be the BIG fish in a small pond, then expand the pond to a bigger pond, rather than get lost at sea.
Meaning it’s easier to establish a position as the expert in a sub-niche, then expand your reach, rather than get drowned within a multitude of experts in the mass market.
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For some time now, I have been searching an answer to the question,
“Is there anything else that separates star bloggers from average bloggers?”
It turns out there is. I call it the Big Idea.
16 Responses to Why you should NOT just be a Friend to your Readers
The Bad Blogger
July 20th, 2009 at 8:17 pm
Your absolutely right in the part of selling to customer. For me being an expert is one thing but being a friend is another. I use my blog as a personal blog sharing information while INTRODUCING other people’s product by writing review.
As to say for the customer part is all about going though sales funnel but for the friend part is all about INTRODUCING.
You don’t sell to your friend, you introduce to your friend.
Here’s a quote I do believe in: You can do a better selling job when at first it does not appear you are attempting to do a sales job.
Which means you don’t sell but you introduce.
I usually get 3 or 4 sales just by writing a review.
Is just simple changes of how you should think when you write.
Whether you are writing to a customer or writing to a friend.
Charles
July 20th, 2009 at 8:39 pm
Thanks, Bad Blogger, great point. Coming from the angle of introducing, like how a friend recommends a product or service, is a great way to sell things as an affiliate. It’s not selling, but it’s introducing or recommending.
The issue I’m seeing is that friends don’t normally take up your recommendations unless you are an expert. This is debatable, but at least that’s how I make my decisions. I need to trust that the friend knows very well about the topic at hand.
E.g. I won’t take up tennis coaching from a friend just because he is my friend. I make sure he is an expert. Even if it’s a friend who recommends a tennis coach to me, I won’t take his opinion seriously if he is not a good tennis player himself, unless he has personally been coached by this tennis coach.
Applied to selling products online, I feel it’s the same.
Louis
July 20th, 2009 at 9:20 pm
Friends (especially new ones) might avoid you like plague if you are trying to sell stuff to them most of the time.
Ideally, your friends will look for you if you are the expert in certain field.
However, we can’t be expert in everything, so identify the real problems and presell useful items by reviews or as Chen dong said “introducing” normally works better.
Charles
July 20th, 2009 at 9:54 pm
Thanks Louis, I agree we can’t be an expert in everything. The ideal situation is when you have friends who view you as the expert.
But if we are recommending something that we are not an expert in, will we have the credibility to make a solid recommendation? In my opinion, it will be no.
Coming from the perspective as a buyer, only if I perceive the person reviewing as an expert in a related field, will I buy from him. But if not, then I won’t take up his recommendation.
blinkky
July 21st, 2009 at 12:45 am
You’re right. Some of my readers have become my friend =)
Charles
July 21st, 2009 at 12:55 am
You are not reading my article, my friend =)
Curious Little Person
July 21st, 2009 at 1:44 am
Ur post just gave me an idea… the problem most bloggers face is monetizing them…
Many bloggers including myself don’t really know how to monetize blogs…. May be an info product that gives the basics can help many of us..
I’ve read quite a few info products, bu they just don’t give out the truth..they talk more on the surface
Excellent Article…
Cheers
Sandeep
Charles
July 21st, 2009 at 2:03 am
Thanks Sandeep. Maybe I didn’t get across my idea properly, but when you are an expert, or perceived to be an expert, you can start selling information products from your blog, because people now trust you as an expert.
You are already aware of these two great coaching programs that will teach you how to monetize blogs, aren’t you? Yaro Starak’s Blog Mastermind and David Risley’s Blog Masters Club? They go into great detail into how to monetize your blog.
Extreme John
July 21st, 2009 at 9:29 am
I have been in business for myself for a long time now, I actually prefer not to try and sell to friends. I really could never find comfort in doing that.
Charles
July 21st, 2009 at 11:24 am
Yeah John, I don’t feel comfortable telling my friends about making money online.
They won’t listen to me anyway, since to them, I’m just a friend and not an expert. I remember Rich Schefren sharing about his experience – even though he is THE small business expert and considered THE guru of gurus, his personal friends won’t take up his advice. Ironic but true.
That’s why perception and first impression is important. If we are first viewed as an expert, then as a trusted friend, we become trusted experts who people will listen to, and not as mere friends.
TechZoomIn
July 21st, 2009 at 11:31 pm
I don’t follow any extraordinary ideas
But i just try to be a friend of fellow blogger or readers…I’ll ask if i get any doubts..in the same way i’ll solve their doubts if i can…
Its enough to build a strong community or relationship..right?
Charles
July 22nd, 2009 at 1:29 am
If building a strong community is your goal, of course it’s alright!
But to me, my goal is further than that, which is to monetize my blog, so building a community of friends is not enough. I need to be viewed as an expert, a thought leader, so that my community of readers listen to my recommendations.
Hope this helps!
Stephen - Rat Race Trap
July 26th, 2009 at 10:32 am
Good work here Charles. I agree with your thesis, but I would also like to be my readers friend in addition to being someone they rely on for insanely useful information.
Charles
July 26th, 2009 at 12:32 pm
Thanks Stephen, we have the same intentions – to be both expert gurus AND friends to our readers.
Melvin
July 26th, 2009 at 10:26 pm
Great writeup Charles! I was like that before. When I created my blog I thought at first that, all I need to do is blog and post personal stuffs. It didnt take me long to realize that I need to provide some VALUE to my readers, not just make them like my blog. That’s the time I started really working hard on helping them, and try to be an expert (especially locally)
Charles
July 27th, 2009 at 1:02 am
Yes Melvin, we have to work towards becoming experts to be in a position to add value to our readers.